Introduction

 

At ConaPowerLink Inc., we are committed to providing our customers with high-quality products and an exceptional shopping experience. This Sales Policy outlines the terms and conditions that govern the sale of products through our website, www.conapowerlink.com. By making a purchase from us, you agree to the terms set forth in this policy.

 

1. Product Availability

A. Inventory

 

We strive to ensure that all products listed on our website are available for purchase. However, due to fluctuations in stock levels or other unforeseen circumstances, some products may be temporarily unavailable. In such cases, we will make every effort to inform you as quickly as possible and provide an estimated date of restock or offer a similar alternative.

 

B. Pricing

 

All prices listed on our website are in US Dollars and are subject to change without notice. We make every effort to ensure that prices are accurate at the time of sale, but occasionally, errors may occur. If we discover an error in pricing after you’ve placed an order, we will contact you to discuss the issue and offer you the option to accept the corrected price, choose a different product, or cancel the order.

 

C. Special Offers and Discounts

 

From time to time, we may offer promotional discounts, sales, or coupons. These offers are only valid for the duration specified on our website or in the promotional material and cannot be combined with other offers unless explicitly stated. Discounts are applied at the time of checkout.

 

2. Order Process

A. Order Confirmation

 

After you place an order with us, you will receive an order confirmation email containing details about your purchase. This confirmation does not constitute an acceptance of your order but is an acknowledgment that we have received it.

 

B. Payment Authorization

 

We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express) and PayPal. By placing an order, you authorize us to charge your chosen payment method for the full purchase amount, including taxes and shipping fees.

 

If your payment is declined or there are issues with your payment method, we may contact you for further details or cancel your order.

 

C. Order Fulfillment

 

Once payment is processed, we begin preparing your order for shipment. If any items are unavailable or back-ordered, we will notify you promptly. Orders typically ship within 1-3 business days, but delivery times may vary depending on your location.

 

3. Shipping and Delivery

A. Shipping Methods

 

We offer various shipping options to accommodate your needs. Shipping rates and delivery times are calculated based on your location, order size, and the chosen shipping method. Our available shipping carriers include FedEx, UPS, and USPS.

 

B. Delivery Times

 

Domestic Orders: Typically ship within 3-7 business days, depending on the destination and selected shipping method.

International Orders: Delivery times vary based on the destination country, customs processing, and carrier availability.

C. Shipping Fees

 

Shipping fees are calculated at checkout based on the total weight and destination of your order. Free shipping promotions may be offered from time to time and will be specified at checkout.

 

D. Tracking Orders

 

Once your order has been shipped, we will provide you with a tracking number so you can monitor the delivery status. You can track your order through our website or the carrier’s site.

 

E. Shipping Restrictions

 

Please note that we currently do not ship to P.O. Boxes, APO/FPO addresses, or international locations outside of North America. We reserve the right to cancel orders that are placed with restricted shipping addresses.

 

4. Returns and Refunds

A. Return Eligibility

 

To return an item, it must meet the following conditions:

 

The item must be unused and in original, unopened packaging.

The return must be initiated within 30 days of the delivery date.

B. Non-returnable Items

 

Some items, including customized products and digital downloads, are non-returnable. Please refer to the product listing for specific return exclusions.

 

C. Refund Process

 

Once your return is received, we will inspect the product and process your refund within 5-10 business days. Refunds are issued to the original payment method used during the transaction. Please note that shipping costs are non-refundable unless the return is due to an error on our part.

 

D. Exchange Process

 

We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

 

5. Warranty and Liability

A. Warranty

 

Many of the products we sell come with a manufacturer’s warranty. Please refer to the product’s specific warranty terms for details. If you encounter any issues covered by the warranty, please contact us for assistance.

 

B. Limitation of Liability

 

ConaPowerLink Inc. is not responsible for any indirect, incidental, or consequential damages arising from the use of our products. Our total liability is limited to the purchase price paid for the product.

 

C. Force Majeure

 

ConaPowerLink Inc. will not be held liable for any delays or failures in the delivery of goods due to circumstances beyond our control, including natural disasters, strikes, or other force majeure events.

 

6. Privacy and Security

A. Privacy Policy

 

We take your privacy seriously. For details on how we collect, use, and protect your personal information, please refer to our Privacy Policy.

 

B. Data Security

 

We implement industry-standard security measures to protect your personal and payment information during transactions. However, no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security.

 

7. Customer Support

If you have any questions about our products, services, or policies, our customer support team is available to assist you.

 

Phone: +1 (877) 842-8923

Email: support@conapowerlink.com

8. Changes to the Sales Policy

We may update this Sales Policy periodically to reflect changes in our practices or legal requirements. We recommend reviewing this policy regularly. The effective date of this policy is noted at the top.