Payment Policy – Effective January 2, 2025

At ConaPowerLink Inc., we are committed to providing our customers with an easy and secure payment experience. This Payment Policy outlines the payment methods we accept, the terms and conditions governing payments, and the steps you need to take to complete your purchase. By placing an order on our website www.conapowerlink.com, you agree to the terms of this Payment Policy.

1. Accepted Payment Methods

We accept a variety of secure payment methods to make your purchasing experience smooth and convenient:

  • Credit/Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. These payment methods are processed securely through our payment gateway.

  • PayPal: You can choose to pay via PayPal, which allows for quick, secure transactions with your PayPal account or linked credit/debit cards.

  • Bank Transfers: For larger orders, we accept wire transfers. Please contact our support team at support@conapowerlink.com for details on how to initiate a bank transfer.

  • Google Pay/Apple Pay: These contactless payment options are available for faster and more secure payments directly from your smartphone.

We prioritize the security of your payment information and ensure that all transactions are processed through encrypted channels.

2. Order Processing and Payment Authorization

Once you place an order, we will process your payment immediately. After payment authorization, you will receive a confirmation email, detailing your order and payment status.

  • Authorization: By submitting payment details, you authorize ConaPowerLink Inc. to charge your chosen payment method for the total order amount, including taxes and shipping fees (if applicable).

  • Payment Verification: If any issues arise during the payment process, such as declined payments or failed transactions, our customer service team will reach out to you for clarification. In some cases, we may ask for additional verification to prevent fraudulent transactions.

3. Currency and Pricing

  • Currency: All prices listed on ConaPowerLink Inc. are in US Dollars (USD).

  • Price Accuracy: We strive to ensure that all prices displayed on our website are accurate. However, errors may occur. If we find that the price listed for an item is incorrect, we will notify you before processing your order. You will have the option to confirm or cancel the purchase based on the corrected price.

  • Taxes: Sales tax is calculated based on the shipping address provided. The tax rate may vary depending on the jurisdiction of your location.

4. Payment Security

We take payment security seriously. To ensure the protection of your personal and financial data, ConaPowerLink Inc. employs industry-standard encryption technologies. This means that your payment details are encrypted and securely transmitted during the checkout process.

  • Secure Payment Gateways: We use trusted payment processors such as Stripe and PayPal to handle all transactions securely.

  • Fraud Prevention: Our payment system has built-in fraud prevention mechanisms to detect and prevent fraudulent activities. If there are any discrepancies or unusual activity detected, we may request additional information or cancel the order to ensure the security of your transaction.

5. Payment Issues and Disputes

While we aim to provide a seamless payment experience, issues may arise. Below are some common scenarios and how we handle them:

  • Declined Payments: If your payment is declined, you will be notified immediately. You may need to contact your bank or financial institution to resolve the issue, or try another payment method.

  • Chargebacks: If you file a chargeback with your bank or credit card company, we may temporarily suspend or cancel your account pending resolution. Chargebacks can incur additional fees, and we reserve the right to pursue legal action if fraudulent chargebacks are filed.

  • Payment Disputes: If you believe there is an error with your payment or transaction, please contact us immediately at support@conapowerlink.com. Our team will investigate the issue and work to resolve it promptly.

6. Payment Authorization Holds

Sometimes, credit card companies or banks place temporary authorization holds on your account to verify your payment method. These holds are not charges and will typically disappear once the transaction is processed. The amount held is reserved by the bank until the payment is cleared.

7. Failed Payments and Order Cancellation

If a payment fails, we will attempt to process your order again. If payment is still unsuccessful after multiple attempts, we may cancel the order and inform you by email. You will have the option to reorder with a different payment method.

8. Refunds

In the event that a refund is requested (as per our Refund and Returns Policy), refunds will be processed to the original payment method. Refund processing times vary depending on your payment method and bank policies.

  • Processing Time: Refunds typically take 5-10 business days to appear on your account, depending on the payment method and financial institution.

9. Changes to Payment Policy

We may update this Payment Policy from time to time to reflect changes in our services, payment methods, or legal requirements. Any updates will be posted on our website with the updated Effective Date.

ConaPowerLink – Contact Us
Website: www.conapowerlink.com
Address:
ConaPowerLink Inc.
789 Power Lane, Suite 210
Energy Park, California, 94012, USA
Phone: +1 (877) 842-8923
Email: support@conapowerlink.com